Refund Policy

Effective Date: October 12, 2026

We want every purchase at Burning Bridges AI to work out for you. We also understand that plans change and you may need a refund. Please read this policy before you buy.

Burning Bridges AI sells one-time credit packs only. There are no subscriptions and nothing renews automatically.

Refund Eligibility

• Unused credit packs: a one-time credit pack can be refunded within 7 days of purchase if none of its credits have been used.
• Used credit packs: once any credit from a pack has been used, that pack is not eligible for a refund.
• Failed generations: credits are only deducted when a generation completes successfully, so a failed generation, or one blocked by content screening, never uses your credits and needs no refund.

How to Request a Refund

If you meet the criteria above and want a refund:

1. Contact us: email our support team at contact@burningbridges-ai.video.
2. Include your details: your account email, order number, purchase date, and the reason for your request.
3. Send it in time: make sure your request arrives within 7 days of your purchase.

Processing Refunds

We review every request and let you know the outcome promptly. Our orders are processed by Waffo, our Merchant of Record. Approved refunds are issued by Waffo to your original payment method.

For questions about anything in this policy, contact our support team at contact@burningbridges-ai.video.

Changes to This Policy

We may update this Refund Policy at any time. Changes will appear on this page, and we recommend that you check it from time to time.